CX Revolution: Harnessing the Power of AI
The CXNext Phil Summit 2023
26th September 2023 @ Edsa Shangri-La Hotel, Manila


The CX Revolution:

Harnessing the Power of AI

The Philippine customer experience market is a growing sector with a wide range of opportunities for businesses. According to the Philippine Customer Experience Report, the customer experience landscape in the country is changing rapidly as digital technology and customer expectations evolve. The customer experience market in the Philippines is defined by its high degree of customer loyalty and customer satisfaction, as well as its wide range of services and products.

The Philippine customer experience market is driven by a number of key factors, including an increasing preference for digital channels, an expanding range of customer experiences, and a rising demand for personalized services. The most successful businesses in this sector are those that provide customers with an engaging and personalized experience.

In terms of key customer experiences, the Report identified three distinct categories of customer experience: convenience, service, and trust. Customers are looking for convenience in their customer experience, such as easy access to customer service, quick responses to queries, and hassle-free transactions. Service is also an important factor for customers, and the report found that customers are looking for reliable and helpful customer service, as well as personalized services that meet their specific needs. Finally, trust is an important factor for customers, and businesses must ensure that their customer experience is reliable and secure.

Overall, the Philippine customer experience market is an exciting and rapidly growing sector that offers significant opportunities for businesses. With the right customer experiences and efficient customer service, businesses can ensure that their customers remain satisfied and loyal.

Six Reasons to Attend

The CXNext Summit

Elevating Experience, Innovating Digital Horizons

CXPH 2023 Agenda

The CXNext Phil Summit 2023

Elevating Experience, Innovating Digital Horizons

09:00 – 09:20 AM
Keynote Speech
Redifining Customer Experience in the Philippine Technoscape
Keynote Speaker: To be announced
09:25-09:45 AM
Solo Speaking
CX in the Era of Digital Age: Navigating the Intersection of Technology and Customer Expectations
Speaker: To be announced
9:50-10:10 AM

Solo Speaking

Personalization Paradigm: Crafting Hyper-Personalized CX for Marketers

Speaker: To be announced
10:15-10:25 AM
Solo Speaking
Leveraging AI to Predict and Anticipate Customer Needs for Enhanced Customer Experience
Speaker: To be announced
10:30-11:00 AM
Networking break
11:00-11:20 AM
Solo Speaking
Exploring the Horizon: Emerging AI Technologies and Trends Shaping the Future of CX in Digital Transformation
Speaker: To be announced
11:25-11:45 AM
Solo Speaking
Fintech Disruption: Digital Transformation Challenges and Opportunities for Financial Institutions
Speaker: To be announced
11:50-12:30 PM
Panel Discussion
Building a Data-driven CX Culture within Organizations: Strategies and Challenges
Panelists: To be announced
1:40 - 2:30 PM
Panel Discussion
Optimizing Customer Journeys through Integrated CX Design Strategies
Keynote Speaker: To be announced
2:35 - 2:55 PM
Solo Speaking
Crafting Experiences: Exploring the Frontiers of CX Design
Speaker: To be announced
3:00 - 3:20 PM

Solo Speaking

CX Design in the Era of AI: Balancing Automation & Personalization

Speaker: To be announced
3:25 - 3:55 PM
Networking break
4:00 - 4:20 PM
Solo Speaking
Best Practices for Enhancing CX While Ensuring Data Security
Speaker: To be announced
4:20 - 5:00 PM
Panel Discussion
Cultivating a Customer-Centric Digital Culture for Organizational Success
Panelists: To be announced
2023 CX Leaders
The smartest people work every day to provide the best customer service and make our clients happy
  • Denise Haak
    Internet and Mobile Marketing Association of the Philippines (IMMAP)
  • Nicholas Kontopoulos
    Vice President of Marketing
    Twilio, Asia Pacific & Japan
  • Marc-Antoine Hager
    Regional Head, SEA
  • Jimmy Siy
    Director for Implementation and Customer Success
  • Katrina Bornilla,
    Senior Commercial Account Executive
  • Clarence Bondoc
    Head of Business Development - Core Products
  • Romain Lebon
    Country Leader
  • Kelvin Yu
    Lead Solutions Consultant
  • Venn Jude Francisco
    Chief Experience Officer
    Metro Pacific Tollways Corporation (MPTC)
  • Sherwin Pelayo
    Executive Director
    Analytics & AI Association of the Philippines
  • Gilbert Trinchera
    Partner, Technology Consulting
    KPMG Philippines
  • Rey Lugtu
    Founder & CEO
    Hungry Workhorse
  • Erville Magtubo
    Vice President and Head of Customer Care Group
  • Guita Gopalan
    Head of Brand: Digital Sales Marketing
    & Customer Service
    Ellana Cosmetics
  • Hazel Montano - Zamora
    Head, Customer Experience Design
  • Melody Lim
    Head of Customer Experience
  • Abigail Ho-Torres
    AVP - Head, Customer Experience
    Maynilad Water Services
  • Kay Lugtu
    Founde and COO
    Hungry Workhorse
  • Mona Cayanan
    Head of Customer Experience
  • Redan Emmanuel Ramirez
    Senior Vice President - Head of Transformation Office
    ING Bank
  • Sam Tolentino
    AVP, Head of Training, Quality & VOC – Client Engagement & Solutions Group
    Customer Experience Champion
  • Anthony D. Garcia
    ICT Director
    Miriam College
  • Josh Bosiños
    VP and Head of Data Science and AI
    Robinsons Bank
  • Lionel Gacad
    Chief Experience Officer
    GoTyme Bank
  • Manuel Cabanero
    TrueMoney Philippines
  • Joanne Avendano
    VP for Customer Management
  • Eduardo Pasion
    VP - Corporate Marketing & Business Development
    Unioil Petroleum Philippines Inc.
Who should attend

•Chief Operations Officer •Global Head / VP / Directors of CX •Customer Experience executives / Officers / Heads/ Seniors •Head of Operations •Chief Customer Experience •Chief Executive Officer

•Business Strategy Manager •Transformation Strategy •Chief Customer Officer •Customer Relations •Customer Service •VP Innovation •Director of User Experience •Head of Data Technology Transformation
•Heads of Product Development and Innovation •Chief Digital Heads •Technology Heads •Chief Marketing officer / Heads •Business Marketing •Director of Innovation •Digital Product Manager
•Marketing and Digital Transformation •Chief innovation officer •Head of Business development •Customer Relation Management •Customer Satisfaction •CXO

•Retail •Banking •Insurance •Automotive •Travel and Tourism •Telecommunications •Healthcare •Airline and Aviation •Food and Beverage ,Professional Services •Media and Entertainment •Energy and Utilities •Technology and Software •Construction and Real Estate

•Hospitality •Retail Banking •Online Shopping •Consultancy •Legal Services •Automation •Automobile Industry •Fashion •Publishing •Agriculture •eCommerce •Sports •Telecommunications Industry •Mining •Social Networking •Aerospace •
•Consulting •Waste Management •Aerospace and Defense •Chemicals •Mobile Applications •Telecommunications and Network Security •Government Services •Telecommunications Equipment •Security Services •Education
•Manufacturing •Business Services •Pharmaceuticals •Advertising and Marketing •Investment Banking •Banking and Financial Services •Automotive Industry •Mining and Metals •Electronics
•Logistics and Supply Chain etc.,
CX Webinars
We love our clients & partners

Recent Event Sponsors

Diamond Sponsor

CleverTap is the all-in-one customer engagement platform that helps brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It’s the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.

Gold Sponsor

Brankas is a leading global open finance technology provider. We provide API-based solutions, data and payments solutions for financial service providers (like banks, lenders and e-wallets) and online businesses. Brankas partners with banks to build and manage their open finance infrastructure, producing APIs for real-time payments, identity and data, new account opening, remittances, and more.

Gold Sponsor

Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. As a global leader in digital experience analytics.

Gold Sponsor

Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships.

Gold Sponsor

Twilio Segment is a customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed. More than 20,000 companies use Segment to make real-time decisions, accelerate growth, and deliver compelling user experiences.

Exhibitor Sponsor

With 55+ apps in nearly every major business category, Zoho Corporation is one of the world's most prolific software companies. Zoho is privately held and profitable, with 12,000+ employees—headquartered in Austin, Texas with its international headquarters in Chennai, India, and with additional offices in Singapore, United States, India, Japan, China, Mexico, Australia, the Netherlands, and the UAE.

Attending Specialist

Braze is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.

Attending Specialist

Telesign, a Proximus company, connects, protects, and defends the customer experience with intelligence from billions of digital interactions and mobile signals. Through developer-friendly APIs that deliver user verification, digital identity, and omnichannel communications, we help the world's largest brands secure onboarding, maintain account integrity, prevent fraud, and streamline omnichannel engagement.

Attending Specialist

Vesta is a global transaction guarantee company for online purchases, delivering unparalleled approval rates and a frictionless customer experience while eliminating chargebacks and other forms of digital fraud. Differentiated by its sophisticated data science and 25+ years of experience, Vesta brings a deep understanding of some of the world’s most serious threats and challenging markets.

Attending Specialist

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
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Contact Person

Troy K. Tao | VP- Business Growth


Princess Flores | Events Producer
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