FUTURE HOTELS INDUSTRY

SUMMIT MALAYSIA

June 19, 2025

Kuala Lumpur, Malaysia

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AI-Powered Hospitality: Transforming Hotels with Smart Technology & Sustainability

In 2025, Malaysia's tourism sector is projected to continue its growth, with international tourist arrivals expected to surpass 27 million. The country remains a key destination in the region, drawing visitors from neighboring nations and beyond. The hotel industry is set to expand further, with major hospitality brands increasing their footprint to meet rising demand.

Looking ahead, Malaysia's hotel industry is set for significant advancements. The integration of technology is expected to transform guest experiences, with the adoption of smart hotel innovations enhancing operational efficiency and personalization. Sustainability remains a central focus, as hotels increasingly implement eco-friendly practices to meet the growing demand for responsible tourism. Additionally, the development of new tourism destinations aims to diversify Malaysia's tourism offerings, attracting a broader spectrum of visitors and promoting regional growth.

The upcoming Future Hotels Industry Summit Malaysia will bring together industry leaders, innovators, and stakeholders to explore how AI, smart technology, and sustainability are reshaping hospitality. The event will foster collaboration, share insights on cutting-edge innovations, and strategize the development of future-ready hotels. Attendees will include hotel executives, technology providers, sustainability experts, and tourism officials. Key discussions will focus on leveraging digital transformation to enhance guest experiences, implementing green initiatives to reduce environmental impact, and identifying opportunities in new and evolving tourism markets.

The event gathers over 200 C-suite executives, including CEOs, Directors, and Presidents from leading property developers, hotel operators, project owners, and designers.

  • 200+

    C-Level Attendees

  • 30+

    Speakers/ panelists

  • 80+

    Hotel Chains

  • 10+

    Event Partners

  • 5

    Media Partners

  • 66%

    C-level executives

  • 10+

    Solutions Providers

  • 70+

    CXOs Attending

Attendees Demography
Key topics
Attendees List
Who should Sponsor/ Exhibit
Meet our Previous Speakers
  • Sheila Lobien
    CEO at Lobien Realty Group, Inc.
  • Joey Bondoc
    Research Director at Colliers
  • Chris Legaspi, CDMP, CRME, CHIA, CHSL
    Chief Commercial Officer at Archipelago International
  • Eugene Yap
    President of Hotel and Restaurant Association of the Philippines
  • Chris Cho
    Vice President Development Singapore, Philippines, Japan, Korea and Maldives at Accor
  • Jeremiah "Jem" T. Pampolina
    Chief Sustainability Officer | Chief Compliance Officer, VP - Investor Relations & Corporate Planning at Sta. Lucia Land Inc.
  • Kash Aristotle Salvador
    Director of Development (Philippines) at Accor
  • Garry Garcia
    Regional Director of Operations & Development - Philippines at Swiss-Belhotel International
For speaking opportunities at the Future Hotels Industry Summit Malaysia, please contact us
Email: arlene@escom-events.com
Agenda
08:00 AM – 09:00 AM
Registration Opens
9:20 AM - 9:35 AM
Opening Remarks from Guest Speaker
09:35 AM – 09:55 AM

Keynote from Association Partner

09:55 AM –10:15 AM

Presentation: Smart Energy Management Systems in Hotels

Looking for Commercial Partner
Hotels are adopting smart energy management to cut costs and meet sustainability goals. AI and IoT optimize energy use in real time, reducing waste and improving efficiency. This session explores how smart solutions enhance savings, guest comfort, and sustainability.

  • How automation optimizes energy based on occupancy and weather.
  • How smart HVAC reduces consumption while ensuring comfort.
  • How IoT detects issues early to prevent energy waste and costs.
10:15 AM – 10:35 AM

Presentation: Contactless Hospitality: The Rise of Mobile Check-ins and Payments

Looking for a Commercial Partner
Contactless solutions enhance hotel efficiency and guest convenience. Mobile check-ins, digital payments, and self-service options streamline operations. This session explores how hotels can adopt these technologies for seamless, secure experiences.

  • Simplifying booking, check-ins, and in-stay service requests through seamless digital integration.
  • How contactless transactions improve speed, security, and operational efficiency in hotels.
  • Strategies for balancing automation with personalized guest experiences in a post-pandemic world.
10:35 AM – 11:15 AM
Networking Break
11:15 AM – 11:35 AM

Presentation: Voice-Activated Technology in Smart Hotel Rooms

Looking for a Commercial Partner
Voice technology is reshaping hotel experiences, allowing guests to control room settings, request services, and access local recommendations hands-free. This session explores how AI-driven voice assistants improve efficiency while addressing security and privacy concerns.

  • Adjust lighting, temperature, and entertainment with voice commands.
  • Enable guests to book amenities and receive local recommendations instantly.
  • Addressing data protection and guest concerns with voice technology.
11:35 AM – 11:55 AM

Presentation: 5G, IoT, and Generative AI: The Future of Smart Hotels

Looking for a Commercial Partner
The convergence of 5G, IoT, and Generative AI transforms hospitality by enabling real-time automation, predictive analytics, and hyper-personalized guest experiences. This session explores how these technologies enhance efficiency, improve service delivery, and drive cost savings.

  • Personalizing guest interactions with AI-driven chatbots, voice control and smart room automation.
  • Enhancing convenience and security with mobile-based room access and facial recognition.
  • Using IoT sensors and AI analytics to optimize energy use and predictive maintenance.
11:55 AM – 12:25 PM
Fireside Chat: Cloud vs. On-Premises: Choosing the Right Technology for Hotel Operations
This fireside chat will examine the key differences between cloud and on-premises systems in hotel operations. Speakers will discuss operational impacts, cost considerations, security challenges, and scalability needs.

  • How cloud vs. on-premises systems impact daily operations and adapt to hotel expansion.
  • Upfront investment vs. long-term savings and maintenance costs for each solution.
  • Comparing cybersecurity risks, compliance, and data ownership concerns.
  • Challenges in connecting PMS, CRM, and other hotel technologies.
  • Evaluating uptime, disaster recovery, and business continuity planning.
12:45 PM – 01:50 PM
Networking Luncheon
01:50 PM - 02:10 PM

Presentation: Net-Zero Hotels: Achieving Carbon Neutrality

Looking for a Commercial Partner
Hotels are adopting net-zero strategies to reduce emissions and meet sustainability goals. This session explores innovative solutions to improve energy efficiency, integrate renewables, and achieve carbon neutrality.

  • Implementing solar, wind, and geothermal energy for sustainable
  • operations
  • Meeting Malaysia’s green building standards like LEED and GreenRE
  • Utilizing carbon offset programs to balance hotel emissions
02:10 PM - 02:30 PM

Presentation: Eco-Friendly Hotel Construction and Design

Looking for a Commercial Partner
Investors now prioritize ESG factors in hotel developments, recognizing their financial and reputational benefits. This session explores how ESG compliance shapes investment trends, drives demand for sustainable hotels, and enhances profitability in Malaysia’s hospitality industry.

  • How are regulations driving ESG adoption in hospitality?
  • Why do investors favor ESG-compliant hotels, and how does it impact
  • funding?
  • How do sustainability, efficiency, and ethics boost profits and brand loyalty?
  • What are the main ESG challenges for hotels, and how can they be overcome?
  • How will ESG criteria shape future hotel investments?
02:30 PM - 03:10 PM

Networking Break

03:10 PM - 03:40 PM

Fireside Chat: Green Capital: The Rising Value of ESG in Hotel Investments

Sustainability is now a key factor in hotel investments, with ESG compliance driving financial performance, brand reputation, and long-term resilience. This session explores why ESG-aligned hotels attract capital and boost profitability.

  • Why ESG compliance is now a key factor in hotel investment decisions.
  • Cost savings, risk mitigation, and long-term profitability of sustainable hotels
  • ESG policies and compliance requirements in Malaysia’s hospitality sector.
  • Green building certifications, renewable energy adoption, and waste reduction.
  • How ESG practices enhance brand loyalty, guest preferences, and competitive positioning.
03:40 PM - 04:30 PM

Fireside Chat: Sustainability vs. Profit: Can Hotels Achieve Both?

Many hotels struggle to balance sustainability with profitability. This discussion will explore whether eco-friendly initiatives can drive financial success or if they remain a cost burden. Industry leaders will share real-world insights on making sustainability a smart business strategy.

  • Can sustainable practices increase revenue and reduce operational costs?
  • ROI of green investments: energy efficiency, waste reduction, and eco-certifications.
  • Guest expectations: Are travelers willing to pay more for sustainable hotels?
  • Government policies, incentives, and regulations impacting profitability
  • Hotels that successfully combine sustainability with strong financial performance
04:10 PM

Raffle Draw

Open for Sponsorship
05:00 PM

End of Conference

Event Format




The event will bring together the entire hospitality ecosystem in the Philippines, featuring keynote sessions, panel discussions, a lucky draw, dinner, and one-on-one meetings.

Conference

Join over 200 C-suite executives, including CEOs, Directors, and Presidents from top property developers, hotel operators, project owners, designers, and contractors in an exclusive networking and knowledge-sharing conference.

Exhibition
Hotel industry solution providers and companies from across the globe come together to showcase their latest innovations and success stories. Additionally, government bodies will present their hospitality policies, programs, and initiatives aimed at supporting the industry's growth and sustainability
1-1 Meetings

Receive a comprehensive delegate list one week prior to the event with the name, designation, company. Selected event partners are privileged to make a wishlist of their potential clients, we will pre-arrange those 1:1 meetings and they will be conducted in a Private Meeting Area

Peer Networking

This conference offers extensive networking opportunities, including professional meet-ups, a gala lunch, and coffee and tea breaks. It serves as an excellent platform for connecting and engaging with industry experts and peers in the hotel industry

Sponsors & Partners
Conference Delegate Ticket
US$298.0 per person
  • One (1) participant pass to all-day event session
  • Business Matching Networking opportunities
  • Buffet lunch, tea breaks, and refreshments
Book My Ticket
Solution Provider Pass
US$798.0 per person
  • One (1) participant pass to all-day event session
  • Business Matching Networking opportunities
  • Business lunch, tea breaks, and refreshments
  • Logo Showcasing & thanked as "Event Support“
Book My Ticket
Sponsorship Package
Contact us for details
  • Solo Speaking Slot
  • Titled Panel Session
  • Exhibition Booth
  • One-to-One Meeting
  • Leads Generation
  • Premium Branding & Exposure
Contact Us
Connect with the corporate buyers and decision makers
The conference gathers hotel executives, technology providers, sustainability experts, and tourism officials to explore how AI, smart technology, and sustainability are reshaping hospitality.
Archieve your marketing & Sales goals
Tailored presentation, exhibition booths, one to one meetings with delegates on your wish-list, branding and promotion, we will set up everything you need to make sure you get connected with the right people.
Getting in Touch

Sponsorship & Exhibition

Zyville Umali

Snr. Sales Consultant

M +63 916 345 7503

E zy.umali@escom-events.com



Speaking Slot & Partnership

Arlene Anonuevo

Conference Producer | Future Hotels

M +63 956 670 7433

E arlene@escom-events.com


You can also send us a message via the form on the right.



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