July 24, 2025
Dusit Thani Laguna Singapore
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The Al Revolution in BPO Shared Services and GBS
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The MUST-ATTEND event that explores the transformative impact of artificial intelligence on the Shared Services, BPO and GBS.


Hosted by Escom Events at Dusit Thani Laguna Singapore on July 24, 2025, this premier summit explores AI's impact on workflows, customer experience, and operational efficiency in shared services.

Discover cutting-edge technologies—from intelligent automation to generative AI—driving cost optimization, compliance, and talent management. Engage in exclusive forums, solution showcases, and panel discussions with industry leaders.

Join 200+ decision-makers to network with AI pioneers and gain actionable strategies for integrating AI into global business services. Shape the future of shared services through innovation and collaboration.



Key Topics

AI-Driven Automation in BPO Operations

Leveraging Data Analytics for Operational Efficiency

Upskilling Talent for AI-Augmented Operations

AI-Powered Customer Experience Solutions

Structure, people and culture in AI everything Era

Integrating AI into Legacy Systems

AI in Financial Management and Accounting
Cybersecurity & AI Safety in shared services
Attendee Demography
The must-attend event for Manufacturing Leaders, Digital Transformation Experts, Technology Innovators, and Industry Executives.

  • 200+

    Attendees

  • 30+

    Speakers/ panelists

  • 170+

    Companies/ Organizations

  • 20+

    Event Partners

  • 10+

    Media Partners

  • 74%

    C-level executives

  • 10+

    Solutions Providers

  • 60+

    BPO/ GBS

    Shared Services Organizations

Attendees Demography
List of Attendees for 2024 Event
Who should Sponsor/ Exhibit
Attendees Demography
1.Singapore 51%
2.Philippines 19%
3.India 4%
4. Malaysia 15%
5. Europe/USA 4%
6. China 6%
7.Japan&Korea2%
8. Rest of ASEAN 9%
9. Others 1%
Sample List: Invited Attendees
  • Accenture
  • ADP Indonesia
  • AIA
  • Alorica
  • Amazon
  • Astra International
  • AXIATA
  • BMW
  • Bosch
  • Bosch Global Software Technologies
  • Bukalapak
  • Canon
  • Capgemini
  • CelcomDigi
  • Citibank
  • Cognizant
  • Concentrix
  • Conduent
  • Continental
  • DBS Bank
  • Dell
  • Dell Technologies Global Business Center
  • Deloitte Global Delivery Network
  • DHL
  • DXC Technology
  • Ericsson
  • EXL Service
  • Facebook (Meta)
  • Flextronics
  • Ford
  • Foundever (Sitel + SYKES)
  • FPT Corporation
  • FPT Software
  • Genpact
  • Genpact Philippines
  • Globe Telecom
  • Grab
  • GSK
  • HCL Technologies
  • Honeywell
  • HSBC
  • HSBC Global Service Centre
  • IBM
  • IBM Global Process Services
  • Infocomm Media Development Authority (IMDA)
  • Infosys
  • Inspiro
  • Intel
  • IT & Business Process Association of the Philippines (IBPAP)
  • Johnson & Johnson
  • JP Morgan Chase & Co.
  • KMS Technology
  • L’Oréal
  • Lazada
  • LinkedIn
  • Luxoft
  • Malaysia Digital Economy Corporation (MDEC)
  • Manulife
  • Maybank
  • Mercedes-Benz
  • Microsoft
  • Mitra Integrasi Informatika
  • Motorola Solutions
  • NashTech
  • Nestlé
  • Nokia
  • Novartis
  • NTT DATA Business Solutions
  • OCBC Bank
  • Oracle
  • Outsourcing Malaysia (OM)
  • Panasonic
  • Petronas
  • Pfizer
  • Procter & Gamble
  • Public Bank
  • PwC SDC
  • Quantium
  • Rikkeisoft
  • Robert Bosch
  • Roche
  • Samsung
  • Samsung SDS
  • Sanofi
  • Schneider Electric
  • Sea Group (Shopee, Garena)
  • Shell Business Operations
  • Siemens
  • Sitel Group
  • Smart Communications
  • Standard Chartered Bank
  • StarTek
  • Sutherland Global Services
  • TaskUs
  • Tata Consultancy Services
  • Tata Consultancy Services (TCS)
  • Telekom Malaysia
  • Teleperformance
  • Teleperformance Malaysia
  • Teleperformance Philippines
  • Telkom Indonesia
  • TELUS International Philippines
  • Thai Outsourcing Association (TOA)
  • TMA Solutions
  • Traveloka
  • Unilever
  • UOB
  • VinFast
  • VNG Corporation
  • VXI Global Solutions
  • Wells Fargo
  • Western Digital
  • Wipro
  • WNS Global Services
  • Xurya Daya Indonesia
  • Zalora
Who Should Sponsor/ Exhibit
  • Cybersecurity, AI Safety
  • Cloud Infrastructure
  • AI/ Gen AI platforms
  • Intelligent Document Processing (IDP) & Knowledge Management
  • AI Agents
  • Workplace Collaboration
  • OCR/ ICR
  • Data Analyticsand Business Intelligence
  • Workflow Automation by AI
  • RPA
  • Low Code/ No Code AI Platform
  • Chatbots and Virtual Assistants
  • Software
  • AI Hardware
  • Conversational AI Platforms
  • Sentiment Analysis & Emotion AI
  • Personalization Engines
  • Customer Journey Mapping & Analytics
  • AI consulting
  • Machine Learning (ML)
  • Natural Language Processing (NLP)
  • Data Mining, AI enabled leads Management
  • Data Compliance
  • Process Mining/ Task Mining
  • Service Management Automation
Speakers
For a Speaking Opportunity, please contact: Ms. Febby Azizah - Sr. Conference Producer at febby.azizah@escom-events.com


Akhilesh Kohli

Head APAC Global Business Services | Managing Director GBS

Philips India

Karan Bhatia

Head of Global Business Services (GBS), Asia Hub

Sanofi Consumer Healthcare

Venkat Kumar

Principal Consultant - Business Support , Former Director - Head

KONE Business Services (GBS)

Selina Seah

Head of IT Shared services, IT Business Partner

Income Insurance Limited

Kush Taneja

Executive Director - Head Change Delivery Centre of Excellence

Standard Chartered Bank

Natalie Que

CIO/CDO, Southeast Asia and North Asia

Johnson & Johnson / Kenvue

Arpitha Guru

General Manager - GSS India Site Lead/ Finance (R2R) Global Service

Delivery Lead

Kohler Co.

Dinesh Kumar

VP GES HR and Head GCC India

dsm-firmenich

Mandeep Singa

Group Director HUB

Jebsen & Jessen Group

Hemant Kulkarni

Head of Change and Contract Management - Global Shared Services

RHI Magnesita

Agenda
08:00 – 09:00

Registration & Morning Coffee

09:00 – 09:05

Opening Remarks by the Chairman of Conference

09:05 – 09:20
Keynote

Strategic Implementation and ROI of AI in Shared Services: Case Studies and Best Practices

09:20 – 10:00
Panel Discussion
Shared Services in the AI Everything Age: the change of structure, culture and people
Moderator: Mandeep Singa - Group Director HUB at Jebsen & Jessen Group

Panelists:
  1. Navin Nathani - Chief Information Officer at Cohizon Life Sciences
  2. Kush Taneja - Executive Director - Head Change Delivery Centre of Excellence at Standard Chartered Bank
  3. Hemant Kulkarni - Head of Change and Contract Management, Global Shared Service at RHI Magnesita

FULL BOOKED
10:00 – 10:20
Presentation
Transforming Customer Experience with AI Virtual Agents
Speaker: Vikrant Aglawe - Director, Shared Service Centre at DP World
10:20 – 10:50

Morning Tea Break

10:50 – 11:10
Presentation

Slot reserved for Sponsor

11:10 – 11:30
Presentation

Slot reserved for Sponsor

11:30 – 11:50
Presentation

Resetting The Organisation to Become AI-ready

Speaker:
Akhilesh Kohli - Head APAC Global Business Services, Managing Director GBS at Philips
11:50 – 13:00

Lunch Break

13:00 – 13:20
Presentation

The Role of AI in GBS Branding

Speaker: Karan Bhatia - Head of Global Business Services (GBS), Asia Hub at Sanofi Consumer Healthcare
13:20 – 14:00
Presentation

Slot reserved for Sponsor

14:00 – 14:20
Presentation

Slot reserved for Sponsor

14:20 – 14:50

Afternoon Tea Break

14:50 – 15:10
Presentation

Cloud-Native AI: Enabling Scalable Shared Services

Abstract
15:10 – 15:30
Presentation

AI-Powered Fraud Detection in Finance BPOs

15:30 – 16:10
Panel Session

Augmenting Human Insights with Generative AI for Superior Delivery

Panelists:
1.Venkat Kumar – Principal Consultant - Business Support , Former Director - Head KONE Business Services (GBS)
2.Selina Seah - Head of IT Shared services, IT Business Partner at Income Insurance Limited
16:10 – 18:00

Lucky Draw + Post Event Networking

18:00 – 20:00

Exclusive Dinner - Invitation Only

Open for sponsorship

CONFERENCE

Directors, CXOs and AI experts, across Southeast Asia’s BPO industry, shared services centers and the global company’s GBS centers have a unique opportunity to participate in panels, and stand-alone slots on a variety of topics concerning AI transformation.

You'll Experience
Keynote Speech
Panel Discussion
Production Exhibition
Networking & Business Matching
Dinner Reception
Buffet Lunch
Lucky Draws
One to One Meetings
Delegate Pass
EARLY BIRD Delegate
Pass:
799 USD/ Pass

•Limited to the BPO/ GBS and Shared Services Organizations only

•Special price available by April 30, 2025.



  • Access to All Event Programs
  • Access to All Networking Sessions
  • Access to Lunch, AM/PM tea, coffee, and snacks
  • Receive event materials, an event badge, presentation downloadables, and an event report.
  • Receive the Attendees Certificate
Register now
Standard Delegate Pass:
999 USD/ Pass

•Limited to the BPO/ GBS and Shared Services Organizations only



  • Access to All Event Programs
  • Access to All Networking Sessions
  • Access to Lunch, AM/PM tea, coffee, and snacks
  • Receive event materials, an event badge, presentation downloadables, and an event report.
  • Receive the Attendees Certificate
Register now
Vendor Delegate
Pass:
1200 USD/ Pass

•For solutions providers, technology vendors, software, Data/ AI vendors


  • Access to All Event Programs
  • Access to All Networking Sessions
  • Access to Lunch, AM/PM tea, coffee, and snacks
  • Receive event materials, event badge, presentation downloadables, and an event report
  • Receive the Attendees Certificate
Join now
Connect with the corporate buyers and decision makers
The summit brings together manufacturing industry leaders, project owners, buyers, and key decision-makers from across the Southeast Asia region, providing the perfect platform to showcase your products and solutions directly to your target audience.
Archieve your marketing & Sales goals
Tailored presentation, exhibition booths, one to one meetings with delegates on your wish-list, branding and promotion, we will set up everything you need to make sure you get connected with the right people
Venue & Floorplan
Dusit Thani Laguna Singapore
Find on Google
Laguna Ballroom (the 3rd floor)
View the Floorplan
Testimonials
Getting in Touch

Sponsorship & Exhibition


Daniel Tran, Event Director
M: +84 869 257 920 (WhatsApp)
E: daniel.tran@escom-events.com


Speaking Opportunity & Partnership

Febby Azizah, Sr. Conference Producer

M: +62 899 031 7571

E: febby.azizah@escom-events.com



Delegate Pass & Partnership


Ananda Louded, Sr. Conference Manager

M: +62 813-158-555-28

E: ananda.louded@escom-events.com



You can also send us a message via the form on the right.



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