22nd November 2023 | Jakarta, Indonesia
2023 Future Hospital & Healthcare Digital Transformation Summit
Digital Transformation in Modern Hospital & Healthcare Revolution
AI Powers Healthcare Digitalization

The Future Modern Hospital & Healthcare Revolution: Harnessing the Power of Digitalization

The Healthcare and Hospital industry in Indonesia is currently characterized by a lack of resources, undersupply of healthcare services, and inadequate access to reliable care. The government spends only 3.1% of its budget on health, which is significantly lower than the recommended 15%. This lack of resources has resulted in a shortage of healthcare workers, as well as a lack of access to quality healthcare services. Furthermore, Indonesia is facing a shortage of modern medical technologies and equipment, limiting healthcare services' effectiveness.

Despite these shortcomings, there is still an opportunity to use digital transformation and AI powers to revolutionize the Healthcare and Hospital industry in Indonesia by 2023-2024. Digital transformation is the process of using digital technologies to improve existing services and processes. The government could improve access to healthcare services, reduce costs, and increase efficiency and quality by introducing digital technologies. AI powers, such as machine learning and predictive analytics, could also improve diagnosis and treatment by making sense of large volumes of data and providing more accurate results. This could enable a more personalized and evidence-based approach to healthcare.

In conclusion, the potential of digital transformation and AI powers in the Healthcare and Hospital industry in Indonesia by 2023-2024 is significant. By leveraging these technologies, the government could improve access to healthcare services, reduce costs, and increase efficiency and quality. This could enable the government to provide more reliable and affordable healthcare services to the population, which is essential for the country’s development.

Reasons to Attend

The 2023 Future Healthcare Summit

Running Agenda - CXNext Phil Day 2023

(September 26, 2023, @ Manila)

The CX Revolution

Harnessing the Power of AI:

Creating Loyalty Through Effortless Customer Experience

& Empowering Customer-Driven Business Strategies

  • AM Session I

    09:00 am

    Customer Experience Overview in the Philippines

    09:30 am

    Personalizing Customer Experience with AI-Driven Marketing: Strategies and Best Practices

    10:00 am

    Using AI to Predict and Anticipate Customer Needs for a Better CX and Marketing Strategy

    10:30 am

    Networking Tea Break

  • AM Session II

    11:00 am

    Reimagining customer experience through data-driven insights

    11:30 am

    ML and Predictive Analytics: Unlocking Customer Insights through AI-powered Data Analytics

    12:00 nn

    Panel Discussion:

    Intelligent automation: How AI and automation are being used together to streamline processes and improve CX

    12:30 pm

    Lunch Break

  • PM Session I

    13:30 pm

    Panel Discussion:

    Creating a customer-centric digital culture within an organization

    14:00 pm

    Defining customer expectations through digital transformation

    14:30 pm

    Integrating digital channels into a multi-channel customer experience strategy

    15:00 pm

    Networking Tea Break

  • PM Session II

    15:30 pm

    Overcoming Big Data Security Issues in CX

    16:00 pm

    Incorporating Customer Experience Security into your Strategy

    16:30 pm

    Panel Discussion:

    Securing the Customer Experience: Building Trust and Loyalty in the Age of Cyber Threats

    17:30 pm

    After Event Networking

CX Leader Talks (Updating...)
The smartest people work every day to provide the best customer service and make our clients happy
  • Max Holden
    Founder & Art Director
  • Eva Stark
    Customer Experience
  • Julia Bush
    Design Director
  • Carlos Lott
    Marketing Director
Who should attend

•Chief Operations Officer •Global Head / VP / Directors of CX •Customer Experience executives / Officers / Heads/ Seniors •Head of Operations •Chief Customer Experience •Chief Executive Officer

•Business Strategy Manager •Transformation Strategy •Chief Customer Officer •Customer Relations •Customer Service •VP Innovation •Director of User Experience •Head of Data Technology Transformation
•Heads of Product Development and Innovation •Chief Digital Heads •Technology Heads •Chief Marketing officer / Heads •Business Marketing •Director of Innovation •Digital Product Manager
•Marketing and Digital Transformation •Chief innovation officer •Head of Business development •Customer Relation Management •Customer Satisfaction •CXO

•Retail •Banking •Insurance •Automotive •Travel and Tourism •Telecommunications •Healthcare •Airline and Aviation •Food and Beverage ,Professional Services •Media and Entertainment •Energy and Utilities •Technology and Software •Construction and Real Estate

•Hospitality •Retail Banking •Online Shopping •Consultancy •Legal Services •Automation •Automobile Industry •Fashion •Publishing •Agriculture •eCommerce •Sports •Telecommunications Industry •Mining •Social Networking •Aerospace •
•Consulting •Waste Management •Aerospace and Defense •Chemicals •Mobile Applications •Telecommunications and Network Security •Government Services •Telecommunications Equipment •Security Services •Education
•Manufacturing •Business Services •Pharmaceuticals •Advertising and Marketing •Investment Banking •Banking and Financial Services •Automotive Industry •Mining and Metals •Electronics
•Logistics and Supply Chain etc.,
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“Digital innovation is our focus, and we are very happy to be able to participate in Escom events. The speakers touched upon all aspects of digital transformation. It showcased the latest technology innovations •especially the artificial intelligence-related ones

•very inspiring.

Look forward to future events.”

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